Server Maintenance And Server Support Services Chennai,India
Explore Technical Troubleshooting
Servers Setup To Configure Raid And OS Installations
Engineers Available(Network/Hardware And Server)Analyzing Call Logs ... Troubleshooting Hardware,Software & Networking Problems.
We Done Computer Systems Diagnosing And Solving Hardware
We Have Relevant Experience On Server Support And Ticketing Tools
Should Have Good Knowledge In UNIX, Windows And Basic Knowledge In Networks
Experience On Production UNIX And WINDOWS Servers.
Ready To Work In Working Days
Fundamental Knowledge Of Networks
Good Troubleshooting Skills
Exposure To Any Monitoring/Ticketing Tool,VERITAS Net Backup And Backup Exec.
Good Communication Skills
Will Be Working on Server Monitoring,Hardware Monitoring,Network Monitoring
Real Time Acknowledgement And Ownership Of IT Infrastructure Alerts.
Quickly Address The Critical Alerts And Follow Up With Respective Teams Till The Resolution.
Work As a Central Point Of Contact For All Technical Support Teams And Provide Up-To-Date Information For On-Going Incidents/Alerts.
Handle L1 Troubleshooting,Diagnose The Issue And Try To Resolve Alerts At Your End To Balance Work Load Of L2 Technical Support Team.
There Are Several Basic Troubleshooting Tips And Procedures That You Can Follow As a Standard Approach To Solving Problems:
Follow The System Checklist.
Analyze Symptoms And Factors.
Check To See If The Problem Is a Common Issue.
Isolate The Source Of The Problem.
Define An Action Plan.
Consult Technical Support Resource And Arrange Spares
Close The Call With Customer Satisfaction